Refund policy

Return & Refund Policy

Last updated: February 3, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@avivastyle.shop.

Returns must be sent to the following address:

Aviva Style
11509 Cabinet Ct
Jacksonville, FL 32221
United States

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at info@avivastyle.shop.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are final sale and are not eligible for returns.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you may place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be in the same condition as received—unworn or unused, with tags, in original packaging—and include proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved, please contact us at info@avivastyle.shop